*** BerkOne HELP DESK DEPARTMENT GUIDE ***
ASG Progress - Database access for EIT, FIN, IBS, VINtek (please indicate which DB you are trying to access), BR-CUBS database access (CRT or DLT login), Issues inside a system residing on BR-HABPRO/BOS1-BOSPRO, BR-CUBS or BR-DEVPRO (EIT, FIN, CUBS, IBS, VINtek, Training, etc.)
ASG .NET - Technical issues with EAL, HAB client dashboard, handheld scanners, Image Connected,
Medius, SharePoint, websites (Job Tracking, Task Tracking, e-File, client websites, etc.) and WordPress
Corporate Accounting - Research requests for 401k, AR/AP, NTS and Payroll. Email
Corp_Accounting@hab-inc.com
with confidential info or to send forms/requests that do not require a response (DAF, Bonus request, etc.)
FCT - Form design requests, special print requests, print job issues,
requisitions for envelopes, stock paper and forms printed by MPCOUT
HR - Email
HR_Helpdesk@hab-inc.com for name and address changes, status changes
(marriage/divorce/add or drop dependents), W-4 changes, EAL user questions, NTS updates, employee
benefits and pay rates, tuition reimbursement, Disability/FMLA/Worker's Comp, Door security at Delabole and 7th
St., personnel issues.
Legal - * DISCLAIMER: Any private legal questions that an employee may submit through the Legal Help Desk may not be
fully protected by attorney-client privilege; such questions should be e-mailed to the attorney directly. Questions pertaining
to litigation matters should not be submitted through the Help Desk.
Marketing – all requests related to BerkOne branded websites, use of BerkOne logos or trade names, collateral creation, client or prospect mass communication, media communication, advertising, social media (LinkedIn, Twitter, etc.), proposal support, marketing research, and sponsorships.
OC1 Building - General maintenance, lounge and office supplies, temperature/heater requests, vault
Quality - Quality issues that affect clients
RPS - Client check information requests
TIG – Bulk scanner issues, EXCHANGEit, FileBound, FileNet, image quality issues, Kofax, OCR for AnyDoc, PanOptic, VERIFYit, Kapow (RPA), Application Xtender or Captiva
Training - Internal training, external training research, new training programs/materials, SOP/flowchart documentation
TSD - Network login, BR-HABPRO/BR-BOSPRO/BR-CUBS/BR-DEVPRO first login, application issues, e-mail issues, network issues, PC hardware issues, printer issues
(including the Sharp MFP1 Printer at OC1), Image Viewer, VPN connectivity
Warehouse - Cleaning, courier, company vehicles, document destruction, warehouse pulls