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Estimate Request, Help Desk and Project Request Submission Directions:

ESTIMATE REQUEST, HELP DESK or PROJECT?

Submit an Estimate Request to get an estimate for work to be done. To submit an estimate request, select ESTIMATE REQUEST and then select the type of estimate you are requesting.

Submit a Help Desk request for assistance from non-technical teams, assistance with an IT system or procedure that isn't working correctly.  To submit a help desk, select HELP DESK from the menu on the left and then choose the department from which you need assistance.

Submit a Project request when new or enhanced functionality is needed for an IT system or procedure.   To submit a project, select PROJECT and then Project Submission.

If your problem needs immediate attention, please see the main help desk page for instructions.

*** BerkOne ESTIMATE REQUEST GUIDE ***

Analysis and Design Proposal - to evaluate the effort for new BerkOne business

Change Order Estimate - to evaluate the effort for a BerkOne client change order

Family Company Estimate - to evaluate the effort for a sister company project (HAB, CRT, etc.)

Internal Estimate - to evaluate the effort for an internal BerkOne project

Project Quote - to evaluate the effort for new BerkOne business (when only an estimate, not full analysis and design is required)

Statement of Work - when a pre-project 'Statement of Work' needs to be drafted

*** BerkOne HELP DESK DEPARTMENT GUIDE ***

ASG Progress - Database access for EIT, FIN, IBS, VINtek (please indicate which DB you are trying to access), BR-CUBS database access (CRT or DLT login), Issues inside a system residing on BR-HABPRO/BOS1-BOSPRO, BR-CUBS or BR-DEVPRO (EIT, FIN, CUBS, IBS, VINtek, Training, etc.)

ASG .NET - Technical issues with EAL, HAB client dashboard, handheld scanners, Image Connected, Medius, SharePoint, websites (Job Tracking, Task Tracking, e-File, client websites, etc.) and WordPress

Corporate Accounting - Research requests for 401k, AR/AP, NTS and Payroll.  Email Corp_Accounting@hab-inc.com with confidential info or to send forms/requests that do not require a response (DAF, Bonus request, etc.)

FCT - Form design requests, special print requests, print job issues, requisitions for envelopes, stock paper and forms printed by MPCOUT

HR - Email HR_Helpdesk@hab-inc.com for name and address changes, status changes (marriage/divorce/add or drop dependents), W-4 changes, EAL user questions, NTS updates, employee benefits and pay rates, tuition reimbursement, Disability/FMLA/Worker's Comp, Door security at Delabole and 7th St., personnel issues.

Legal - * DISCLAIMER:  Any private legal questions that an employee may submit through the Legal Help Desk may not be fully protected by attorney-client privilege; such questions should be e-mailed to the attorney directly. Questions pertaining to litigation matters should not be submitted through the Help Desk.

Marketing – all requests related to BerkOne branded websites, use of BerkOne logos or trade names, collateral creation, client or prospect mass communication, media communication, advertising, social media (LinkedIn, Twitter, etc.), proposal support, marketing research, and sponsorships.

OC1 Building - General maintenance, lounge and office supplies, temperature/heater requests, vault

Quality - Quality issues that affect clients

RPS - Client check information requests

TIG – Bulk scanner issues, EXCHANGEit, FileBound, FileNet, image quality issues, Kofax, OCR for AnyDoc, PanOptic, VERIFYit, Kapow (RPA), Application Xtender or Captiva

Training - Internal training, external training research, new training programs/materials, SOP/flowchart documentation

TSD - Network login, BR-HABPRO/BR-BOSPRO/BR-CUBS/BR-DEVPRO first login, application issues, e-mail issues, network issues, PC hardware issues, printer issues (including the Sharp MFP1 Printer at OC1), Image Viewer, VPN connectivity

Warehouse - Cleaning, courier, company vehicles, document destruction, warehouse pulls